Effective Date: 04 Dec 2024

Thank you for choosing Bericlothing! We value your satisfaction and are committed to providing a smooth shopping experience. This Return & Refund Policy explains the terms and conditions under which returns, refunds, and exchanges are accepted. Please review this policy carefully before initiating a return or refund.

1. Returns and Refunds Eligibility

At Bericlothing, we strive to ensure you’re happy with your purchase. If you encounter an issue, we are here to assist.

A. Eligible Cases for Returns or Refunds:

  1. Defective Products or Incorrect Items:
    • If you receive a defective product or the wrong size/item, please notify us within 14 days of delivery.
    • Contact our customer support at [email protected], providing your order number and clear images of the issue.
    • Once verified, we will offer a replacement or refund at no extra cost.
  2. Delayed Delivery:
    • If your order has not arrived within 30 days of the estimated delivery date, you may request a refund or replacement.
    • Reach out to our team with your order details to resolve the issue promptly.

2. Exclusions from Returns and Refunds

While we aim to accommodate your needs, certain situations are not eligible for returns or refunds:

A. Personal Preferences:

  • Returns or refunds cannot be processed for reasons such as a change of mind or dissatisfaction with product material.

B. Incorrect Customer Information:

  • Ensure your shipping address and order details are correct during checkout.
  • We are not responsible for undeliverable items due to incorrect address input.

C. Customer Errors:

  • Orders with incorrect size selection are not eligible for refunds or exchanges.

D. Order Modifications:

  • After placing an order, you have 24 hours to request changes or cancellations.
  • After this window, orders enter production and cannot be modified or canceled.

3. Return Process

To ensure a smooth return or refund process, please follow these steps:

  1. Contact Us:
    • Initiate the return process by emailing [email protected] within the applicable timeframes. Include your order number, item details, and the reason for the return or refund.
  2. Approval and Instructions:
    • Once your request is reviewed, our support team will provide return instructions, including the shipping address if applicable.

4. Return Shipping Costs

A. Our Responsibility:

  • If the issue arises from our end (e.g., defective product or wrong item), we will cover all return shipping costs.

B. Customer Responsibility:

  • If the return is due to an incorrect address provided by the customer and the package is returned to us, you will need to cover re-shipping costs for delivery to the corrected address.

5. Timeframes for Returns and Refunds

  • Returns and refunds are processed promptly upon receipt and inspection of the returned item.
  • The refund process may take 5-10 business days to reflect in your original payment method, depending on your financial institution.

6. Restocking Fees

We do not charge any restocking fees for returned items.

7. Policy Updates

This Return & Refund Policy may be updated periodically to reflect changes in our business practices or legal requirements. Any updates will be posted on our website. Please review this policy regularly to stay informed.

8. Contact Us

For questions about this policy or assistance with returns and refunds, please contact our customer support team:

  • Email: [email protected]
  • Mailing Address: 1086 Bear Trap Rd, Saginaw, Minnesota 55779, United States

We appreciate your understanding and cooperation. Your satisfaction is important to us!