At Bericlothing, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we accept returns for both defective and non-defective items, provided they meet our return conditions. Please review the following guidelines before submitting a return request.
1. Return Eligibility
To qualify for a return, your item must meet the following requirements:
- Condition: The item must be unused and in new condition. Products that have been worn, washed, altered, or show signs of use will not be accepted.
- Timeframe: Return requests must be made within 7 days of receiving your order. Requests beyond this period will not be approved.
- Proof of Purchase: A valid order confirmation or receipt is required to process a return.
- Exclusions: Certain products may not be eligible for return, such as final sale or customized items. Please check the product description for any restrictions.
2. How to Initiate a Return
To request a return, follow these steps:
- Contact Customer Support:
- Email us at [insert email] with your order number, the product(s) you want to return, and the reason for your return.
- If the item is defective, attach clear photos showing the issue.
- Receive Return Instructions:
- Once your request is approved, we will provide you with the return shipping address.
- Ship the Item Back:
- Pack the item securely in its original condition to prevent damage during transit.
- Customers are responsible for return shipping costs, as we do not provide prepaid return labels.
- We recommend using a trackable shipping method to ensure your return reaches us safely. Bericlothing is not responsible for lost or damaged returns.
- Processing Your Refund:
- Once we receive and inspect the returned item, we will notify you via email.
- Approved refunds will be issued within 7 days to the original payment method.
3. Exchanges
Bericlothing does not offer direct exchanges. If you need a different size, color, or item, we recommend:
- Requesting a return for the original product following the steps above.
- Placing a new order for the desired item.
This ensures that you receive the replacement product quickly, without having to wait for the return to be processed.
4. Additional Information
- No Restocking Fees: We do not charge any fees for processing returns.
- Damaged or Incorrect Items: If you received a damaged or incorrect item, please contact us immediately so we can resolve the issue. We will replace or refund the item at no additional cost to you.
- Refund Delays: If your refund has not appeared within the expected timeframe, check with your payment provider. If you still have concerns, reach out to our support team.
For further assistance, contact our customer service team at support@bericlothing.com.